PRIVACY POLICY
A. This Privacy Policy sets out the policy of The Smash Room (The Company) with respect to the way we obtain, use, and disclose information about you through all The Company websites. We adopt and are bound by the National Privacy Principles contained in Privacy Act 1988 (Cth) (“the Act”).
B. The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our website, how we may use that information, whether we disclose it to anyone, and the choices you have regarding how we will use your personal information, and your ability to correct this information. Our website allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.
1. YOUR CONSENT
1.1. You consent to your personal information being used in accordance with the privacy policy by visiting our website, by entering into a competition on our website, by purchasing our products on the website or via phone and/or by providing us with your personal information on the website or via phone.
2. COLLECTION OF INFORMATION
2.1. Information is collected from you primarily to make it easier and more rewarding for you to use our website and Services. Depending on the Service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.
2.2. The Company collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth – they are ‘anonymous’ to us.
2.3. The second type of information that the Company collects is personal information. The Company will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, The Company can provide a variety of personalised and enhanced Services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our website and its Services more relevant to you.
2.4. Sometimes, we may specifically ask for personal information about you when you sign up to use a Service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that Service or product to you. This information may also be used to inform you of additional products and Services which may interest you. You can choose not to receive such information when you are undertaking product or Service registration on our website or via opt out from promotional emails. We may also ask about your interests, but it is your choice whether to respond.
2.5. Some personal information (for example, race, ethnicity, health information etc.) is sensitive and requires a higher level of protection under the Privacy Act. We will only collect your sensitive information when:
(a) we have your consent; and
(b) the collection is reasonably necessary for us to pursue one or more of our functions or activities.
2.6. How much of your personal information that you choose to disclose to The Company is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you enter one of the competitions on our website or if you purchase something from us.
3. USE OF ANONYMOUS INFORMATION
3.1. The Company automatically gathers anonymous information to monitor the use of our website like the numbers and frequency of visitors. For example, the following information may be logged for statistical purposes, your internet protocol (IP) address, the date and time of your visit to our site, the pages that you have accessed, and the documents downloaded, and the type of browser you were using.
3.2. Tracking technologies such as cookies may be used on our website to recognise your browser each time you visit our site and to track the pages your visit. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify you. If you do not wish to receive any cookies, you may set your browser to refuse them. However, your use of our website may be affected.
3.3. We only use such data in the aggregate. This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information and Services to as many users as possible. We may publish or provide this aggregate data to other people.
4. USE OF PERSONAL INFORMATION
4.1. The Company will use the personal information you have chosen to provide us for the purpose for which you provided it. The Company will not use it for any other purpose without your consent. We might on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. On each email or communication that we send you, we will include simple instructions on how you can immediately unsubscribe from our mailing list. You can opt out from receiving such material at any time by emailing our privacy manager and asking to be removed from the mailing list.
4.2. Any information we may collect from you will be treated with strict confidentiality. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.
5. DISCLOSURE
5.1. There will be occasions where it will be necessary for The Company to disclose your personal information to third parties. The Company may be required to disclose your personal information to third parties to provide the products or Services you have requested, for example, if you purchase products online, The Company will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfill the purpose for which you disclosed your personal information. Other than as stated above, we do not disclose personal information that you may give us to any organisation or person outside the Company, unless one or more of the following apply:
(a) you have authorised us to do so;
(b) in the circumstances, you would reasonably expect us to disclose it (for example, notifying your emergency contact in the event of an injury);
(c) we are required to do so by law;
(d) a “permitted general situation” exists as defined under the Act;
(e) a “permitted health situation” exists as defined under the Act; or
(f) we reasonably believe it is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body. In this circumstance we will make a note of such disclosure.
5.2. In the event that we do disclose your information under clause 5.1 we will only disclose the minimum amount necessary to achieve the purpose for which the disclosure is made.
6. NO SALE OF PERSONAL INFORMATION
6.1. Under no circumstances will The Company sell or receive payment for licensing or disclosing your personal information.
7. PASSWORDS
7.1. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.
7.2. The Company does not take any responsibility for any information obtained by a third party who accesses your information via your user account, and you release the Company and hold it harmless for any unauthorised access to your account gained as a result of your access credentials being obtained by a third party.
8. SECURITY
8.1. Please note that our website does not provide systems for secure transmission of personal information across the internet, except where otherwise specifically stated. You should be aware that there are inherent risks in transmitting personal information via the internet and that we accept no responsibility for personal information provided via unsecured websites.
8.2. We will not be held liable for loss or damage arising from unauthorised access to your personal information or a breach of this policy whether or not such access or breach was caused by our negligence or wilful act or omission or that of our employees or agents.
9. ACCESS AND CORRECTION
9.1. The security of your information is important to us. The information we have collected about you cannot be seen or modified by anyone else without your consent. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
9.2. You may access your information at any time. If you would like to know what information we hold about you, please contact us. If you discover that there is an error or information is missing, please notify us and we will try to correct or update the information as soon as possible.
9.3. We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up to date.
9.4. If you would like to talk to us about this, or if you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact:
(a) Post: Unit 1, 60 Keilor Park Drive, Keilor East, VIC 3033
(b) E-mail: hello@thesmashroom.com.au
10. COMPLAINTS ABOUT PRIVACY
10.1. If you have any complaints relating to online privacy issues on our websites, please notify The Company. While the Company accepts no liability for any material or links posted to the Service, we will investigate all complaints.
11. CHANGES TO OUR PRIVACY POLICY
11.1 From time to time, we may amend or update this privacy policy. When this occurs, we will post the new version of the privacy policy on our website. We encourage you to periodically review this privacy policy so that you remain informed as to how we are protecting your personal information.