Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

Questions before booking

Can more than one person smash at the same time?

Yes! Up to 10 people can be in a room at the same time.
We are the only venue in Australia to allow more than two people (of any age over 13) to be in the Smash Room at the same time.

Can I walk in without a booking?

We accept walk-ins, however as we regularly book out in advance, spots may be limited if you arrive without a scheduled time.

Making a booking online is the best way to ensure we have your Smash Room ready for you when you arrive.

How old do I have to be to attend The Smash Room?

Anyone older than 13 years old can join in a Smash Room session.

If you are aged between 13 and 17, your parent or legal guardian can complete the sign-in waiver form either before you arrive or when you check in at the venue.
You can access the waiver form here: https://thesmashroom.com.au/pages/waiver-form

Under 13-year old's can still enter the venue, but they cannot be admitted into the Smash Room; but they are invited to watch from the windows outside of each room. They can also play any of the facilities in the venue such as the arcade machines, foosball, air hockey, table tennis and more

Can I bring my own items to smash?

You sure can!
But you need to get approval from us first.

Email us at hello@thesmashroom.com.au at least two days before your booking, and let us know what you plan to bring.

We're pretty flexible, so even if you don't receive our reply in time, bring your item down with you and let the staff know when you arrive.

Common sense applies here. If it's unsafe or difficult to dispose, we can't let you bring it in. No food, liquid, or bulky items. Also, no lithium batteries, so if you want to bring a laptop, please remove the battery first.

Things that we allow you to bring are items such as beer bottles, jars, mirrors, plates, mugs, monitors, TV's, keyboards, computers etc.

How much does it cost to visit The Smash Room

Prices are $50 per person, which includes a great selection of smashables (such as mugs, plates, glasses and more).

We also provide clean and sanitised safety clothing hire including overalls, face shield, earplugs, and gloves.

Your entry fee also includes access to our UV table tennis, foosball, arcade gaming machines and air hockey tables.

Can I sign the waiver form before I arrive?

Yes, you can complete the waiver form online before your booking by visiting: https://thesmashroom.com.au/pages/waiver-form

For anyone under 18 years old, a parent or legal guardian must complete the waiver form on behalf of the underage person. This can be done before you arrive, or at the venue.

Safety rules

Can I attend if I'm pregnant?

No. Although we strive to provide a safe environment, pregnant women are not permitted to participate in the activities.

Where can I see all of the rules for attending The Smash Room?

Please visit this page: https://thesmashroom.com.au/pages/rules-policy

COVID-related

Do I need to wear a face mask inside a Smash Room?

Not anymore!

Do I need to be double vaccinated to enter The Smash Room?

No.

According to Government sources, there are no vaccination requirements for patrons to enter any venues, such as hospitality, retail, entertainment or gyms.

Customers are also no longer required to check-in using the Service Victoria App to enter venues.

About your booking

Can I bring more people with me that weren't on my original booking?

Absolutely - the more the merrier!

Additional people can simply pay when they arrive, so there's no need to modify or update the booking.

Do I need to arrive earlier than my booking time?

 

You should aim to arrive at least 15 minutes before your appointment, so you
have enough time to complete your sign-in, induction and get changed into your
safety clothing.



If you don’t arrive on time, you risk not completing your sign-in and induction
on time, which will result in reducing the amount of time you have in The Smash
Room.

 

If you arrive after your session time has started you may be asked to wait
until the next free time slot, but keep in mind that we book out in advance, so
there may not be any further available Smash Rooms on that day.

 

We know that things happen out of your control from time to time but late
arrivals can usually be avoided with good travel planning in advance.

Can I bring my own item to smash?

You sure can! But you need to get approval from us first.

Email us at hello@thesmashroom.com.au at least two days before your booking and let us know what you plan to bring.

We're pretty flexible, so even if you don't receive our reply in time, bring your item down with you and let the staff know when you arrive.

Common sense applies here. If it's unsafe or difficult to dispose, we can't let you bring it in. No food, liquid, or bulky items. Also, no lithium batteries, so if you want to bring a laptop, please remove the battery first.

Things that we allow you to bring are items such as beer bottles, jars, mirrors, plates, mugs, monitors, TV's, keyboards, computers etc.

No microwaves under any circumstances.

Common questions and topics

What is The Smash Room?

The Smash Room is Melbourne's newest and most exciting entertainment venue that provides unadulterated fun.

Visitors have the ability to smash things like TVs and PlayStations, in a safe and clean environment.

Conveniently located only 500m between the Calder Fwy and Western Ring roads and only 17km from the CBD, access to The Smash Room is quick and easy.

Ever wanted to smash a TV or a laptop without having to worry about the consequences? The Smash Room is a place where you throw on some overalls, grab a baseball bat and smash a range of items. It’s safe, fun and exciting!

Is The Smash Room safe?

Yes, attending The Smash Room is safe due to the technical design of the venue, the safety equipment we provide, our experienced staff, the detailed safety briefing that customers must undergo, our large room sizes, and the rules that each person must adhere to.

Our safety clothing has been designed to protect you from any flying debris however there are two types we offer; thin and thick clothing. If you have any bare skin, then you must wear our thick protective clothing, whereas if you have pants and long sleeves on when entering the venue, you can wear the lighter protective wear.


When in a room, debris can form on the ground, and if stepped on, can be slippery, so smashers should avoid standing on broken pieces when in a Smash Room.

Our Smash Rooms have been designed to abide by COVID-safe and square-metre rules, meaning we've taken care of all the annoying bits, so you can have a great time.

Councils, lawyers and insurers have given us the big green tick of approval, meaning that we're compliant and fully safe!

What’s the difference between The Smash Room and a break room or rage room?

See for yourself!

A rage room, break room or rage cage is commonly known as a venue where people go to release anger.

The Smash Room is a totally new approach to this industry, promoting great times, enforcing cleanliness and giving customers transparent and fair pricing.

The Smash Room is the only centre in Australia that allows groups of people to join in one room together.

Is the safety clothing and equipment clean?

Yes, we pride ourselves on ensuring that customers only receive clean and sanitised safety equipment and clothing.

You don’t have to put up with broken face shields or sweaty overalls ever again!

We regularly update and replace our safety equipment to ensure there is no damaged or unsafe items being used.

What are your opening hours?

You can see The Smash Room opening hours by clicking HERE

We are also closed on most public holidays.

Our booking app will show the days we are open - if you can make a booking on a specific day, then we are open on that day.

Do you take corporate bookings?

We sure do!

We have a range of functions and corporate packages available. For more information, refer to our Groups & Functions page HERE

Cancellations and reschedules

Can I reschedule or cancel my appointment?

If you need to reschedule your appointment, there will be no late fee if you inform us anytime prior to your booking.


If you need to cancel your appointment, you must contact us by email or phone at least 48 hours before your booking time.

If a booking is cancelled within 48 hours, there will be a $20 service fee charged.


If you do not notify us of a cancellation in advance of your booking time, then your booking will be considered a no-show which is non-refundable and cannot be rescheduled.


Refunds processed take between 5 - 10 business days to clear to the original payment method.

What happens if I don't arrive for my booking?

No-shows are not be eligible for refunds or reschedules because the room you book has been specifically reserved for you at a timeslot, which means that no one else would have had the chance to book that room.


Because a certain number of staff are rostered to work to cater for the number of people booked in each day, and preparation goes in to each booking before people arrive, it is unreasonable to offer refunds for no-shows.


We understand that life throws unexpected things our way, and we try to be as accommodating as possible, but if we don't hear from you in advance and your booking is a no-show, then your booking will be non-refundable, as per our terms and conditions you accept when making the original booking.

What happens if some people in my group can't make it?

If you notify us at least 48 hours in advance of your booking (email or phone), then we can reschedule or refund anyone that cannot attend.


If we do not hear about anyone who can't attend until you arrive, then anyone missing will be considered a no-show and their booking will be forfeited and non-refundable or non-reschedulable.


Your host may offer you the ability to utilise the booking value as extra credit on the day to spend on upgrades or more crates, but this is solely the decision of the host and is not an expectation.

Recycling and donations

Do you accept e-waste or hard waste donations?

We thrive on our community donations.

You can donate your old and unwanted items for a good cause to help other relieve stress and put smiles on people's faces.


You can either drop off donations to us, or if you have a lot to donate, send us an email and we can arrange a time for one of our collection drivers to come to you.

We accept:
- Crockery
- Glassware
- Electronic equipment (keyboards, tv's etc.)

We don't accept:
- Large or heavy items
- Furniture
- Rubbish

Our drop-off address is:
Factory 1, 60 Keilor Park Drive, Keilor East VIC 3033.


Simply leave your items in front of the roller door anytime that suits you and a host will collect them.

What do you do with the waste after it's smashed?

We take recycling very seriously which is why we've partnered with the local council to have various types of material recycled in different ways.


Our e-waste, ceramic, glass, and plastics are all recycled separately so that they can be turned into roads, tyres and other items.


Keep your old and unwanted items out of landfill by donating them to us, so that we can manage the recycling process for you.

Group or corporate bookings

Do you offer food?

We don't have a kitchen on-site, however, there are plenty of local cafes and restaurants nearby such as '5 Districts' and 'Melrose Pizza'

What do you offer for work xmas parties?

Work Christmas parties are so much fun at The Smash Room.
We can cater for groups of up to 50 people to be smashing at the same time.

We do not serve alcohol at the Smash Room, however there are plenty of restaurants and bars nearby that have a huge selection of beers on tap as well as wines and non-alcoholic drinks.

Contact us today to secure a date and timeslot for your group which is guaranteed to leave everyone smiling.